ZenStream Support FAQs
Integrating ZenStream
How can I integrate ZenStream with my site or app?
You can integrate ZenStream within 5 minutes using our comprehensive documentation and integration tools. Check the dashboard for embed options and API details. For further assistance, contact support at support@zenstream.live.
How do I integrate ZenStream with WordPress?
ZenStream supports WordPress integration through our API. Detailed steps are available in the dashboard documentation.
Can I integrate ZenStream with OBS or other broadcasting tools?
Yes, ZenStream provides a streaming URL and key for integration with OBS and other broadcasting tools. Please refer to the documentation in your dashboard for setup instructions.
How do I schedule live streams in advance?
You can schedule live streams in advance using our API. This feature ensures that your streams start and end automatically at the specified times. Refer to the API documentation for more details.
How can I embed ZenStream live streams on my website?
ZenStream provides an easy iframe embed option for websites. Simply copy the iframe code from the dashboard and paste it into your HTML. For more customization, use our API integration.
Using ZenStream
How do I start a live stream?
You can start a live stream directly from the dashboard or through our API. Configure OBS or any broadcasting software with the provided streaming URL and key.
What analytics are available for my live streams?
ZenStream provides live viewer stats, bandwidth usage, and recorded video data. Analytics are updated daily and can be accessed from your dashboard.
Can I record my live streams?
Yes, ZenStream automatically records live streams and saves them in your dashboard. These recordings can also be embedded on your site or app.
What devices and platforms does ZenStream support?
ZenStream supports live streaming on web browsers and mobile apps (iOS and Android). The HTML5 adaptive player ensures compatibility across all devices.
Features and Customizations
Does ZenStream support DVR functionality?
Yes, ZenStream offers DVR functionality to enable viewers to pause, rewind, and replay live broadcasts. You can enable or disable this feature from the dashboard.
Can I enable chat during live streams?
Yes, you can enable chat options for your viewers. ZenStream supports anonymous and authenticated chat modes. Use the documentation in your dashboard to configure chat features.
What customization options are available for the player?
The ZenStream player is built over the Shaka Player and offers customizable themes and settings. Refer to the player customization documentation for details.
Pricing, Payments, and Bandwidth
What is included in the free trial?
The free trial includes 30 days of access, 20 GB of free storage, and 100 GB of bandwidth.
Are the plans annual or monthly?
ZenStream offers annual plans with yearly bandwidth and storage allocations. Contact us for customized enterprise plans.
What happens if my bandwidth or storage limit is exceeded?
ZenStream will notify you when you reach 80% and 100% of your plan limit. Additional bandwidth and storage can be purchased as needed. Videos will not stop playing unless the overage limit is reached.
Can I pay through methods other than credit cards?
Yes, ZenStream supports PayPal and direct bank transfers for payments. For direct transfer details, contact support@zenstream.live.
Support and Privacy
How can I contact ZenStream support?
You can contact ZenStream support via email at support@zenstream.live. We also offer WhatsApp and priority support for enterprise accounts.
What happens to my data on ZenStream?
ZenStream values your privacy and complies with GDPR regulations. We never sell or misuse your data. You can request deletion of your data at any time by contacting support@zenstream.live.
What is the refund policy?
Refunds are not provided for paid subscriptions, except in cases of prolonged service downtime (72 continuous hours). For issues, we offer extra bandwidth credits as compensation.
Advanced Use Cases
Can ZenStream handle high traffic and large-scale live streams?
Yes, ZenStream's AWS and Google-backed infrastructure ensures seamless streaming for up to 100,000 viewers in a single session. Our CDN guarantees global scalability and high-quality playback.
Can I use ZenStream for corporate events and webinars?
ZenStream is ideal for corporate events, client webinars, and internal meetings. The platform provides secure and high-quality streaming tailored for professional environments.
Does ZenStream support educational live streaming?
Yes, ZenStream is perfect for virtual classrooms and online courses. The platform enhances student engagement with seamless streaming and chat options.
Can ZenStream be used for media and entertainment events?
Yes, ZenStream supports live concerts, shows, and other entertainment events with reliable streaming quality for professional-grade viewer experiences.