ZenStream Support FAQs

Using ZenStream

How do I start live streaming on Zenstream?

Create a live stream in your Zenstream dashboard. Choose between instant or scheduled streaming. Copy the streaming URL and stream key to set up your broadcasting tool (Like OBS, Vmix, etc).

How do I configure my broadcasting tool (e.g., OBS or similar)?

Paste the streaming URL and stream key into your broadcasting software. Connect your video/audio inputs and click Start Casting. Zenstream works seamlessly with tools like OBS, StreamYard, and vMix.

How do I embed my live stream across platforms like websites, mobile apps, or WordPress?

Zenstream live streams can be easily embedded across different platforms:

  • Websites: Use the iframe URL from your dashboard.
  • Mobile Apps: Embed the iframe via a web view for seamless streaming.

Can I schedule live streams?

Yes, scheduling can be done via the Zenstream dashboard or through the API, helping you manage broadcasts and notify your audience in advance.

How do I ensure a stable live stream?

For best results:

  • Use a wired internet connection.
  • Test your upload speed.
  • Keep a backup internet connection ready.

Features and Customizations

Does Zenstream support DVR functionality?

Yes, viewers can pause, rewind, and replay live broadcasts during the session.

Are live streams recorded for later use?

Yes, live sessions are automatically recorded and stored securely in your dashboard. These can be embedded later for on-demand viewing.

Does Zenstream support adaptive streaming quality?

Yes, Zenstream uses multi-quality adaptive streaming to optimise playback according to the viewer’s internet speed.

Is DVR (pause, rewind, playback) supported during live streaming?

Yes, Zenstream supports DVR functionality so users can pause, rewind, and resume live broadcasts.

Can I restrict stream access by domain?

Yes, you can configure domain-level restrictions to control where your content is embedded or viewed.

Will Zenstream support live polls and quizzes?

Not currently, but will be available in future for advanced plans and further.

Pricing, Payments, and Bandwidth

What happens if my input hours or bandwidth run out?

If your usage exceeds the limit by 10%, the stream will stop but account will stay active. Keep an eye on your dashboard metrics and you can directly buy additional input hours and streaming bandwidth from dashboard payment section.

What is the cost of extra usage beyond my plan?

For Essential plan

  • Extra output bandwidth cost - $0.05/GB
  • Extra Input stream cost - $0.75/hour

For Advanced plan

  • Extra output bandwidth cost - $0.04/GB
  • Extra Input stream cost - $0.75/hour

For Custom plan

  • Extra output bandwidth cost starts from $0.03/GB
  • Flexible input stream costs based on scale.

How do I track bandwidth and usage analytics?

Zenstream provides analytics on bandwidth consumption and input stream hour usage right within your dashboard. You can track analytics from the analytics section via the dashboard.

Advanced Use Cases

How many streams and viewers can Zenstream handle?

Standard Zenstream accounts support up to 5 simultaneous streams. Higher plans have higher limits.

Can I use Zenstream with OBS, vMix, or other professional broadcasting tools?

Yes, Zenstream fully supports integration with standard streaming tools like OBS Studio, vMix, and others. You simply need to input the stream key and server URL from your dashboard.

Can I embed Zenstream live videos into my app or website without requiring installations?

Absolutely, Zenstream supports seamless embedding using iframe. This means your viewers don’t need to install any plugin or software.

Can I download the original video of the recorded live stream?

Yes, if enabled by the admin, recorded live streams can be downloaded from the dashboard.

How many users can access my Zenstream account?

Depending on the plan, you can allow multiple team members:

  • Essential Plan: 5 users
  • Advanced Plan: 10 users
  • Custom Plan: 20 users

Is there support for native mobile SDKs?

At present, Zenstream integrates via webview. Full mobile SDKs (iOS/Android) are under development and will be included in upcoming releases.

What if I encounter technical issues?

Try restarting your broadcasting tool and refreshing the Zenstream dashboard. Double-check your stream settings and internet connection. For OBS-related issues, refer to the available configuration guides.